Remote Help Desk

    Help is just a call or click away

    This service is part of our Maintenance and Support program for small businesses. Remote Help Desk provides technical support over the phone and through the internet. When you have a question or a problem, you contact the I.T. Piece of Mind support department and grant one of our support personnel access to your computer. Our support specialists virtually look over your shoulder to see your computer screen without having to be at your physical desk location. Don’t worry, you control if a specialist has access and can easily tell when one is watching.

    By communicating with the specialist either over the telephone or by electronic messaging on the computer, you explain and demonstrate the problem. Depending on the type of the problem, the support specialist will:

    • Make changes to the way your computer is setup to resolve the issue.
    • Explain how to do what you want and then demonstrate it.
    • Modify the configuration of other computers and then demonstrate the issue has been addressed.

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[IT Piece of Mind] [Maint/Support] [Bus Improvement] [Remote Help Desk] [Remote Help Desk Cont.] [Web & Email] [App. Hosting] [App. Development]

At I.T. Piece of Mind Inc. we service all areas in Canada that have high speed internet, including:
Ontario, Canada: Waterloo, Kitchener, Cambridge, Guelph, London, Toronto, the GTA, Hamilton and Southern Ontario
Alberta, Canada: Calgary, Edmonton, Lethbridge, Medicine Hat, Fort McMurray and Southern Alberta

British Columbia, Canada: Vancouver, Victoria, Kamloops, Prince George, Prince Rupert and Southern British Columbia

Manitoba, Canada: Winnipeg, Brandon, Grand Rapids, Lynn Lake, Thompson, and Southern Manitoba

New Brunswick, Canada: Fredericton and all of New Brunswick

Nova Scotia, Canada: Halifax and all of Nova Scotia

Newfoundland, Canada: St. Johns and all of Newfoundland

Saskatchewan, Canada: Regina, Saskatoon, Prince Albert, Missinipe and Southern Saskatchewan

 

At I.T. Piece of Mind Inc. we service all areas in the United States that have high speed internet, including:

Alabama: Birmingham
Alaska: Anchorage
Arizona: Phoenix, Tucson
Arkansas: LittleRock
California: Fresno, Los Angeles, Sacramento, San Diego, San Francisco
Colorado: Denver
Connecticut: Hartford
D.C.: Washington
Florida: Jacksonville, Miami, Orlando, Tampa
Georgia: Atlanta
Hawaii: Honolulu
Illinois: Chicago
Indiana: Indianapolis
Iowa: DesMoines
Kansas: Wichita
 

Kentucky: Louisville
Louisiana: New Orleans
Maine: Portland
Maryland: Baltimore
Massachusetts: Boston, Springfield
Michigan: Detroit
Minnesota: Minneapolis
Mississippi: Jackson
Missouri: Kansas City, St. Louis
Nebraska: Omaha
Nevada: Las Vegas
New Jersey: Trenton
New Mexico: Albuquerque
New York: Buffalo, New York City, Rochester, Syracuse

 

North Carolina: Charlotte
North Carolina: Greensboro
Ohio: Cincinnati, Cleveland, Columbus
Oklahoma: OklahomaCity
Oregon: Portland
Pennsylvania: Philadelphia, Pittsburgh, Scranton
Rhode Island: Providence
Tennessee: Memphis, Nashville
Texas: Dallas, ElPaso, Houston
Utah: SaltLakeCity
Virginia: Norfolk / Virginia Beach, Richmond
Washington: Seattle
Wisconsin: Milwaukee